Refund Policy

Mizen Pulse is a software service sold as a monthly subscription. Payments are collected by Paddle.com Market Limited, which is the Merchant of Record for these sales and handles invoicing and refunds.

14-day right of withdrawal

If you are a consumer in the EU, EEA or UK, you have 14 days from the date of purchase to withdraw without giving a reason and receive a full refund, under the Consumer Rights Directive (2011/83/EU) and the equivalent UK regulations.

For digital services, that directive would let us end the withdrawal right the moment the service starts, if you expressly agreed to it. We do not do this. The 14 days stand whether or not you have used the service, and using it does not cost you the refund.

Where local consumer law or Paddle's own policy grants you more than this, the more generous of the two always applies. Nothing below limits your statutory rights.

After 14 days

After 14 days we do not refund the period already paid for. When you cancel:

• access continues to the end of the period you paid for,
• the subscription does not renew at the end of that period,
• you are not charged for any period after that.

Refunds outside the 14 days

Even once the 14 days have passed, we refund in these cases:

• We failed to deliver: if we substantially failed to provide the scanning and reporting service during a billing period, we refund that period pro rata.
• Unintended renewal: if you were charged after believing you had cancelled, and did not use the service in that period, we refund it.
• Duplicate charge: if a technical fault charged you more than once for the same period, the excess is refunded.

How to claim

Write to pulse@mizendigital.com from your account email address. We reply within 2 business days. Approved refunds are processed by Paddle and usually reach your account within 5–10 business days, depending on the payment method.

You can also claim directly from Paddle at paddle.net. As Merchant of Record, Paddle can settle statutory withdrawal claims independently of us.

Cancelling

You do not need to write to us to cancel. Use Settings → Subscription in the app to cancel in one click. Cancellation takes effect at the next renewal date.

Data retention

After your subscription ends, your account and competitor data are kept for 30 days — come back within that window and everything is where you left it. After 30 days the data is permanently deleted. Write to us if you want it erased sooner.